Refund policy

Our Commitment to Your Satisfaction

At Stant, your satisfaction is our priority. We offer a 30-day return policy. Please review the return conditions below before initiating a return.

Damaged, Defective, or Incorrect Items

If your Stant chair arrives damaged, defective, incorrect, or with missing parts, please contact us within 7 days of receiving your order.

We will review the issue and, where applicable, replace the product, send missing parts, issue a refund, or provide another appropriate solution at no additional cost to you.

30-Day Return Policy

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your Stant chair.

To initiate a return, contact our support team at support@getstant.com. Please do not return the product before receiving return instructions from us.

For approved returns:

  • Customers are responsible for the cost of return shipping.

  • Stant will arrange the return shipment and provide you with the necessary return instructions.

  • The applicable return shipping cost will be deducted from your refund amount.

  • Return shipping will not be charged if the product is defective, damaged on arrival, incorrect, or where applicable law requires Stant to cover the return cost.

  • The product should be returned securely packaged, preferably using the original packaging, to help prevent damage during transit.

  • All original parts, components, accessories, manuals, and other items supplied with the product must be included in the return.

  • Any reduction in value caused by handling or use beyond what is reasonably necessary to inspect and evaluate the product may be deducted from the refund, where permitted by applicable law.

  • International customers may also be responsible for applicable customs duties, taxes, or return handling charges, unless the return is due to a defective, damaged, or incorrect product or an error on our part.

Return Inspection

All returned items are subject to inspection after they are received.

If a returned product shows damage, missing parts or accessories, improper handling, or signs of use beyond what is reasonably necessary to inspect and evaluate the product, we may make an appropriate deduction from the refund to reflect any reduction in value, where permitted by applicable law.

Products damaged during return transit due to inadequate packaging may also be subject to a deduction where permitted by applicable law.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

For all standard returns, the customer is responsible for the return shipping cost. Stant will arrange the return shipment, and the applicable return shipping cost will be deducted from the refund before it is issued.

If the return is due to a defective, damaged, or incorrect product, the return shipping cost will not be deducted from your refund.

If your return is approved, your refund will be issued to your original payment method within 1–5 business days. Additional processing time may apply depending on your bank, card issuer, or payment provider.

Where required by applicable law, any eligible original standard delivery charges will also be refunded.

Contact Us

For any questions or assistance with a return, please contact us at support@getstant.com.