Refund policy

Our Commitment to Your Satisfaction

At Stant, your satisfaction is our priority. We offer a 30-day return policy. Please review the return conditions below before initiating a return.

Damaged or Incorrect Items

If your Stant chair arrives damaged, incorrect, or with missing parts, please contact us within 7 days of receiving your order.

We will review the issue and, where applicable, replace the product, send missing parts, or correct the issue free of charge within 10 working days.

30-Day Return Policy

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your Stant chair.

To qualify for a return:

  • The item must be in the same condition as received: unused, with original tags attached, and in its original packaging.
  • The product must include all original parts, components, accessories, manuals, and packaging materials.
  • Items showing signs of use, damage, improper assembly, missing parts, or other signs that the product is no longer in its original condition may not qualify for a full refund.
  • Return shipping costs are the responsibility of the customer, unless the product was defective, damaged on arrival, or incorrect.
  • International customers are responsible for any customs duties, taxes, or return handling fees unless the return is due to an error on our part.

To initiate a return, contact our support team at support@getstant.com. Please do not send the product back before receiving return instructions from us.

Non-Returnable Items

Customized, personalized, or final sale items are non-returnable and non-refundable unless they arrive defective, damaged, or incorrect.

Any item that does not meet the return conditions outlined above may also be ineligible for a full refund.

Return Inspection

All returned items are subject to inspection after they are received.

We reserve the right to refuse a refund or issue a partial refund if the returned product does not meet the return requirements, including if it has been used, damaged, improperly assembled, returned without original packaging, or is missing parts or accessories.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Additional processing time may apply depending on your bank or payment provider.

Original shipping charges and return shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Contact Us

For any questions or assistance, please contact us at support@getstant.com.